Complaints

Complaints

We are committed to providing you with a high quality service. If you have a complaint about our service, please get in touch with your usual contact in the first instance.

Alternatively, you can forward any complaint to:

Eastlake & Beachell Ltd
7 The Crescent
King Street
Leicester
LE1 6RX

Upon receipt of a complaint, we will provide you with a copy of our complaints procedure. We endeavour to investigate and resolve complaints in a fair and timely manner in line with our procedures and FCA guidelines.

If you are not satisfied with the outcome of the complaint, you may be able to refer your complaint to the Financial Ombudsmen Service (FOS). This must be referred within 6 months of the receipt of your final response letter. 

The FOS can be contacted as follows 

Further information is available on the Ombudsman’s website below: